Legal
Privacy
Last updated: August 2026
The short version
This website sets no cookies. There is no analytics tag, no advertising pixel, no embedded video player and no social widget, and our fonts are served from our own domain rather than a font network. That is why you are not being asked to accept anything.
One thing is loaded from elsewhere, and only if you ask for it: the chat. Press Chat with us and your browser loads the chat software and your messages go to the company that answers them. Until you press it, nothing on this page has been in touch with them.
What we collect
Only what you type into a form. If you send an enquiry, we receive the name, email address, telephone number, dates and message you provide, so that we can reply to you.
We do not build a profile from it, we do not sell it, and we do not add you to a mailing list because you asked a question.
What we do not collect
We do not record your IP address for analytics, we do not fingerprint your browser, and we do not track you across other websites. Apart from the chat, which you choose to start, this site produces no behavioural data about you.
The chat
The Chat with us button is ours, and pressing it is what starts everything else. Nothing about the chat loads before that: no request leaves your browser for the chat provider, and nothing is stored.
When you press it:
- Your browser loads chat software from Sojern, at
venuelytics.com. - What you type in the chat goes to Sojern, who operate the service that answers it, and reaches us through them.
- The chat keeps a session token in your browser’s local storage so that your conversation survives moving between pages. It is not a cookie and it does not identify you to anyone else.
Sojern handles what you send under its own privacy terms. If you would rather not involve them, do not press the button — everything else on this site works without it, and our telephone number and email address are on the contact page.
Things kept in your browser
Some parts of this site remember something small in your browser’s local storage. This is not a cookie, nothing is sent to us or to anyone else, and clearing your browsing data removes it:
- An offer you have already seen. A counter so that the same offer does not reappear on every page.
- The chat, as described above, and only if you have started it.
Booking
Booking is handled by SynXis, the reservation system operated by Sabre. When you check rates or complete a reservation you leave this website for theirs, and their privacy notice governs what happens from that point. Payment details are entered on their system and never reach this site.
Enquiries sent from this site are delivered to our own inboxes by Amazon Simple Email Service. Email is not a secure medium — please do not send card numbers, identity documents or anything else sensitive through a web form or by email.
How long we keep it
Enquiries are kept for as long as they are useful to answering you and to any booking that follows, and are then deleted. Reservations themselves are held in the booking system under its own retention rules.
Your rights
You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. Write to reservations@tildenhotel.com and we will respond.
California residents have specific rights under the CCPA, including the right to know and the right to delete. We do not sell personal information, so there is nothing to opt out of.
Changes
If this notice changes we will update the date at the top. The date reflects when the text last changed, not when the page was last rebuilt.
Contact
Tilden Hotel, 345 Taylor Street, San Francisco, CA 94102 reservations@tildenhotel.com · (415) 673-2332