GENERAL INFORMATION
Where is Tilden Hotel located?
345 Taylor Street, San Francisco, CA 94102. Centrally located in Downtown San Francisco, steps from Union Square, theaters, shopping, dining, and public transportation.
What time is check-in and check-out?
Check-In: 3:00 PM
Check-Out: 11:00 AM
Early check-in and late check-out may be available based on availability and may include additional fees.
How do I contact the hotel?
Main Phone: (415) 673-2332
Email: reservations@tildenhotel.com
RESERVATIONS & PAYMENT
How can I make a reservation?
You can book your stay directly on our website, by phone with our front desk team or through select third-party booking platforms.
What payment methods are accepted?
We accept most major credit cards, including Visa, MasterCard, Discover and American Express. A valid credit card is required at booking or check-in.
Is a deposit required?
Yes. A credit card authorization is required at check-in to cover incidental charges. The authorization amount may vary depending on the length of stay.
Alternatively, a $100 cash deposit may be provided at check-in in place of a credit card authorization, subject to hotel policy.
CANCELLATION & REFUNDS
What is the cancellation policy?
Cancellation policies vary by rate type.
Regular/Flexible Rates: Cancellations or modifications must be made by 3:00 PM local time, one day prior to arrival to avoid a one-night penalty fee, plus applicable taxes.
Non-Refundable Rates: These reservations cannot be canceled or refunded once confirmed.
Please review your confirmation email for the exact terms associated with your reservation.
How long do refunds take to process?
When applicable, refunds are generally returned to the original payment method within 5–10 business days depending on your bank.
GUEST SERVICES & AMENITIES
Is Wi-Fi available?
Yes, complimentary high-speed Wi-Fi is available in all guest rooms and common areas.
Does the hotel offer parking?
Yes, valet parking is available for guests.
Guests must collect their vehicle by 3:00 PM on the day of checkout to avoid a $20 late fee. Please call the Front Desk 30 minutes prior to departure to request your vehicle.
Please note: In-and-out privileges are limited or may not be available.
Is housekeeping provided during stays?
Yes. Housekeeping services are provided regularly. For extended stays, schedules may vary; please inquire with the front desk.
Is there a fitness center?
Yes, guests have access to a 24-hour on-site fitness center to support wellness during their stay.
ROOM DETAILS & AMENITIES
What is included in my room?
Guest rooms at Tilden Hotel are designed to provide comfort, convenience, and thoughtful amenities during your stay. Standard in-room features include:
Connecting rooms may be available upon request, subject to availability.
Air conditioning may be available upon request, depending on room availability.
What amenities are available at the hotel?
Guests also have access to several on-site amenities and services during their stay:
Outdoor Courtyard: Our backyard courtyard is open daily from 9:00 AM – 9:00 PM, offering a relaxing outdoor space in the heart of the city.
On-Site Dining (Guests Receive 20% Off)
Tilden Hotel features two dining options on property:
El Mariachi Restaurant – Open 7:00 AM – 11:00 PM
Bar open until 2:00 AM
Carousel Patisserie Café – Open 7:00 AM – 2:00 PM
Additional Guest Services
For your convenience, the following items and services are also available:
Can I request a specific room or view?
Yes, you may request specific floors, views, or room types when booking. Requests are subject to availability and cannot be guaranteed. Air conditioning may be available upon request, depending on room availability.
POLICIES & SAFETY
Is smoking allowed?
No. Tilden Hotel is a non-smoking property. Smoking anywhere on the premises, including guest rooms, will result in a $250 cleaning fee.
Are pets allowed?
Yes, Tilden Hotel welcomes one dog per room (up to 40 lbs) so your four-legged companion can travel with you. A $50 pet fee per stay, per accommodation applies.
Service animals are always welcome and are exempt from all fees in accordance with ADA guidelines.
Lost & Found
If you leave an item behind, please contact the front desk as soon as possible. Lost items are held for a limited period of time.
NEARBY ATTRACTIONS
Everything you want to see in San Francisco is just minutes away from Tilden Hotel.
Nearby Highlights:
Union Square — 0.3 miles
Shopping, dining, theaters, and nightlife just steps away.
San Francisco Museum of Modern Art (SFMOMA) — 0.6 miles
World-class modern and contemporary art exhibitions.
Moscone Convention Center — 0.7 miles
Ideal for business travelers and conference attendees.
Fisherman’s Wharf / Pier 39 — 1.8 miles
Waterfront attractions, seafood dining, and bay views.
Golden Gate Bridge — 5.7 miles
One of the world’s most iconic landmarks and scenic viewpoints.
San Francisco International Airport (SFO) — 13 miles
Convenient access for domestic and international travelers.
Our front desk team is always happy to provide recommendations, directions, and transportation tips during your stay.
SPECIAL REQUESTS
Can I arrange early check-in or late check-out?
Early check-in and late check-out may be available based on occupancy.
An early check-in fee of $25 per hour applies for arrivals prior to the standard check-in time.
A late check-out fee of $25 per hour applies for departures after the standard check-out time.
Please contact the Front Desk in advance to inquire about availability.
Can you store my luggage?
Yes, complimentary luggage storage is available before check-in and after check-out.
CONTACT & SUPPORT
Do you have additional questions? We’re here to help.
Call: (415) 673-2332
Email: reservations@tildenhotel.com
Our goal is to make your San Francisco stay comfortable, convenient, and memorable.